Types of Listening

Have you ever told someone you were listening to him or her, but you really couldn’t remember a word they said?  This means you were hearing their words, but not listening to their message. This video focuses on the difference between hearing and listening and how you can improve your listening skills.


· What is the difference between hearing and listening?

· How does the listening process start?

· At what stage in the listening process do you start to piece together information?

· How can a critical thinker determine if a speaker has credibility?

· Why is it important to listen, evaluate the information, and see how it applies to you?


Communication is everywhere, but do you know how to effectively communicate? My name is Jill Schiefelbein with Impromptu Guru and these 60 second videos will help you communicate well.

Can you hear me now? No, I’m not a cell phone commercial, but I’m here to talk to you about the difference between hearing and listening and the different types of listening.

Hearing is when you physiologically take in the act of sound. So when someone speaks and it processes to you the action goes through, and it reverberates through your eardrums, that’s hearing. But that doesn’t mean you have any understanding whatsoever.

You start here hearing and move up to listening, that’s when you’re actually starting to process the sound thinking “oh, those are actually words and I need to start understanding those.

When you move up to informational listening, which is the next level up. You’re actually starting to process what you’re hearing, you’re listening to it, and you’re listening to it so you can grab bits of information out.

If you move a step up and become a little more conscious you’re going to be a critical listener, and a critical listener is listening, gets the information, processes it, and figures out how credible the speaker is and whether the information is good or not.

And finally, the last tier. A self reflective listener, listens, evaluates, and sees how that information can apply to them.

Be a good listener.


Impromptu Guru has products that dive deeper into communication and presentation skill topics. Our latest product, Business Presentation and Public Speaking Skills for Non-Native Speakers (ESL–English as a Second Language) helps you learn to better prepare for your business presentations and business public speaking opportunities in the United States. Learn more about the Business Presentation and Public Speaking Skills for Non-Native Speakers online workshop.