Inclusive and Exclusive Talk

Everyone wants to be a part of the in-group, but are you making people feel ostracized and in the out-group? This video will focus on how to use in-group speak to invite others into your plan or group.

WHAT COMMUNICATION QUESTIONS DOES THIS VIDEO ANSWER?

· How can you make other feel included in your plan or group?

· Why it important to use inclusive talk?

· How does exclusive talk alienate others?

· What are some ways you can incorporate inclusive talk into your message?

· How can you use inclusive talk to make others feel welcome?

VIDEO TRANSCRIPT

Communication is everywhere, but do you know how to effectively communicate? My name is Jill Schiefelbein with Impromptu Guru and these 60 second videos will help you communicate well.

Do you want to be in the “in” group, or do you want to be in the “out” group? Inclusive and exclusive messaging strategies can help put people into the “in” group or make them feel in the “out” group like they’re ostracized. So if you don’t want to alienate people from your cause or form your relationships you want to be inclusive in your messaging. But how do you do that?

Inclusive messages draw others in make others feel like a part of a project, a part of the plan. With inclusive messages you’re inviting people to be a part of the group. Let me give you an example that will cover both inclusive and exclusive.

So let’s say you have a new team member who comes in whose bring new ideas to the table, but they’re a little different from the way your team is already operated. An inclusive strategy would be to say “Oh Jill, we really like your ideas and we see how that worked. Let’s find a way to incorporate some of that” or “Maybe this won’t work now, but we’ll look at it for future projects. Thanks for sharing”. That’s an inclusive strategy.

An exclusive strategy where you’re making people feel kicked to the curb would be “Well that’s just not how we do it here. You need to learn our ways.” Can’t you see the difference? I want to be a part of the “in” group, don’t you?

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Impromptu Guru has products that dive deeper into communication and presentation skill topics. Our latest product, Business Presentation and Public Speaking Skills for Non-Native Speakers (ESL–English as a Second Language) helps you learn to better prepare for your business presentations and business public speaking opportunities in the United States. Learn more about the Business Presentation and Public Speaking Skills for Non-Native Speakers online workshop.