Establishing Expectations

Going into an interaction not knowing what the expectations are can be harmful to your credibility. This video will focus on why you should establish the expectations and how you can set them for your next interaction so you can become a more effective communicator.

WHAT COMMUNICATION QUESTIONS DOES THIS VIDEO ANSWER?

· Why is establishing expectations so important to any interaction?

· How can you set the expectation for an interaction?

· In what ways can you ensure that both parties get what they want out of the interaction?

· How can the message you deliver cater to your audience’s needs?

· How can you establish yourself as a valuable aspect of the interaction?

VIDEO TRANSCRIPT

Communication is everywhere, but do you know how to effectively communicate? My name is Jill Schiefelbein with Impromptu Guru and these 60 second videos will help you communicate well.

One of the things that I always like to do in any meeting, be it social or business, is at the beginning establish the expectations for that communication situation. Establishing expectations is so important because what it does is it ensure that both the sender and receiver. In other words, both parties get what they want out of that interaction. And that’s very important.

In a business sense for example, if you’re meeting with a potential client and you don’t truly understand what they’re looking for out of their meeting with you, how are you going to make sure that you meet their needs? Establishing expectations. The importance of it cannot be understated. Your communication, the message that you deliver, really plays into what your audience needs, and if you don’t ask, how are you going to find out?

So my biggest tip for you is if you don’t know your audience’s expectations, your client’s expectations, or your potential client’s expectations ahead of time, the first thing that you should do is ask. No one has ever been upset because they were asked “What do you expect from me?” because that makes you more valuable.

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Impromptu Guru has products that dive deeper into communication and presentation skill topics. Our latest product, Business Presentation and Public Speaking Skills for Non-Native Speakers (ESL–English as a Second Language) helps you learn to better prepare for your business presentations and business public speaking opportunities in the United States. Learn more about the Business Presentation and Public Speaking Skills for Non-Native Speakers online workshop.