Dealing with Complainers

Whether you like it or not, you will have to deal with various complainers in your life, and knowing how to effectively communicate with a complainer is a great skill to have. This video focuses on two different types of complainers and how you can successfully communicate while still coming across in a way that won’t further disrupt the situation or create a conflict.

WHAT COMMUNICATION QUESTIONS DOES THIS VIDEO ANSWER?

  • How can you communicate effectively with complainers?
  • What are the two types of complainers?
  • What actions should you take if the complaint is reasonable?
  • What should you do if the complainer is being repetitive?
  • Why is it important┬áto acknowledge that you understand a complaint?

VIDEO TRANSCRIPT

Communication is everywhere, but do you know how to effectively communicate? My name is Jill Schiefelbein with Impromptu Guru and these 60 second videos will help you communicate well.

Complainers. They take up our time. They take our energy. What are we to do about them? Well, let’s learn how to communicate with them effectively.

The first thing you need to do is decide if the person has a reasonable complaint or is just being repetitive and saying the same thing over and over again. If their complaint is reasonable what you’re going to want to do is not only listen to their complaint, but repeat it back to them to make sure that you have a mutual understanding of what their saying to you.

After that, you can have an actual conversation, including prescriptions for action and for potentially solving the problem. If you have a repetitive complainer on the other hand, those people that are just taking your time over and over and over again. Most of the time these people just initially want to be heard, so if you can acknowledge that you understand they have a complaint but then explain to them that this is not the best time to talk about it or discuss it, generally that will help. And what will happen if it doesn’t help is you just need to emphasize that you need to move on and do other tasks.

That’s the way to deal with complainers effectively.

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