Communication Scripts

How often have you asked someone, “How are you?” without ever waiting to hear a response?  This is called a communication script.  And if we use these too often, it can actually be detrimental to the development of relationships.  This video talks about communication scripts.  What they are, how they are used, and how to avoid falling into a mindless communication trap.

WHAT COMMUNICATION QUESTIONS DOES THIS VIDEO ANSWER?

· What are communication scripts?

· Why is it important to avoid mindless conversation?

· How can avoiding scripted communication help me build relationships?

· What can I do to build relationships with people?

· What should I do when someone asks me a scripted question?

VIDEO TRANSCRIPT

Communication is everywhere, but do you know how to effectively communicate? My name is Jill Schiefelbein with Impromptu Guru and these 60 second videos will help you communicate well.

How many times have you been walking down a hallway or across a parking and run into someone you know, but you don’t have much time so you just pass each other up and someone says “Hey, how ya doin’?” and you say, “Hey, how ya doin’?” That’s a communication script. That’s something that is programmed in our minds as an immediate and instantaneous response to a basic conversation piece. But communication scripts can actually be dangerous to our relationships, especially relationships we’re trying to build. So think of it this way. Next time you’re crossing someone and they say “Hey, how ya doin’?”  Why don’t you stop dead in your tracks and tell them? They asked you the question. Most likely they’re going to be very surprised with your response because again, it’s such a scripted interaction that we don’t pay attention to it. So walking around “Hey, how ya doin’?”  “Hey Bob, I’m actually doing quite well. How are you today?” This builds up an opportunity to communicate and an opportunity for further conversations and really when we’re building a relationship with a potential client or a friend those opportunities really count.

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